Contact
Talk to us
One person reads all of this, so you are never writing to a queue. Email is the fastest route and always gets an answer.
Last updated 3 August 2026
For anything at all
support@orinatos.com — orders, sizes, returns, a parcel that has not moved, or a question before you buy. We aim to reply within one working day.
If it is about an order, quote your order number (it looks like ORN-2608-XXXXX and is on your confirmation email). It saves a round trip.
Things you can do yourself, faster
- Track an order — tracking, invoice and status, live.
- Size guide — measurements for every fit we sell.
- Start a return — the button is on your order page.
Raise a formal complaint
If something has gone wrong and you want it on the record, use this. You get a ticket number straight away, an acknowledgement within 48 hours, and an answer within 30 days — the timelines the Consumer Protection (E-Commerce) Rules 2020 set, which we hold ourselves to whether or not anybody is checking.
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By post
ORINATOS
c/o Somtirtha Sarkar
76 Bharat Chandra Roy Path
Shyamnagar, North 24 Parganas
West Bengal 743127, India
Please do not post a return here — start it from your order page and we will arrange collection and pay the postage.
Who we are, and how to reach us
ORINATOS is run by Somtirtha Sarkar, trading as an individual, from 76 Bharat Chandra Roy Path, Shyamnagar, North 24 Parganas, West Bengal 743127, India.
Customer care: support@orinatos.com
Grievance Officer: Somtirtha Sarkar, Owner · support@orinatos.com · +91 98955 23386
We acknowledge every complaint within 48 hours and aim to resolve it within 30 days, as the Consumer Protection (E-Commerce) Rules 2020 require. Raising one from your account gives you a ticket number you can quote.